A curated collection of articles, and presentations from my professional experience working with multi-disciplinary teams across industries.
December 31st, 2024
This article details the digital health literacy gap, its implications, and the service design strategies employed in a pilot service called "Never Alone," a comprehensive telehealth ecosystem that supports seniors' desire to age in place.
Read ArticleJanuary 28th, 2023
This article starts with a recommendation of five mindsets in service design before it explores the value of service design drawing from interdisciplinary knowledge when unraveling healthcare systems. The second part of the paper follows a research and design process, looking at a healthcare system using service design to improve the emergency department experience.
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