Latest Publications
Exploring collaborative approaches in healthcare
Discover my latest insights on reimagining ER experiences and the future of digital health. Read more to explore how design can transform clinical outcomes.
Read All ArticlesPodcasts & Videos
Middleware in Medicine
Rosenfeld Media Podcast
Insights on using familiar frameworks to engage clinicians and bridge gaps in communication for healthier design solutions.
Listen NowThe Conscious Designer
This is HCD Podcast
Exploring the nuances between strategic and service design and how organizations navigate this cultural shift successfully.
Listen NowStrategic Design in Organizations
SDN Academy Free Mini-Course
One of the lectures launched by SDN to support community growth and professional development in a changing world.
Listen NowMethods & Talks • Coming Soon
LEADERSHIP TALK • DMI 2025 CONFERENCE
Three Thinking Modes for Design Leaders
STRATEGY • VISIONING
Techniques for Strategic Alignment
TECHNOLOGY • REQUIREMENTS
Gathering Experience Requirements
RESEARCH • UX
Contextual Discovery for Digital Products
About Carol
I'm a multi-disciplinary designer with more than ten years of experience working at the intersection of innovation, design and technology.
My current focus has been on improving service experiences in large complex healthcare systems through thoughtful interaction design.
Understand. Create. Communicate.
Working at the forefront of the innovation funnel since 2017